To stay updated on the current CSAT feedback from our Customer/Partner of the Month, as well as the leaderboard performance of each team, please refer to the following link:
https://red-doorz.freshdesk.com/a/dashboard/51000002942
Freshdesk recognizes excellence with four distinct badges, each based on specific metrics:
Most Valuable Player: Awarded to the agent with the highest overall points for the month.
Customer 'Wow' Champion: Given to the agent with the most Customer Satisfaction points for the month.
Sharpshooter: Recognizes the agent with the highest First Contact Resolution rate (tickets resolved with a single interaction) for the month.
Speed Racer: Celebrates the agent who achieved the most Quick Resolution points (tickets solved in under an hour) for the month.