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SOP - Customer & Partner Support
📁 SOP - Customer & Partner Support
Product updates / System usages
23 articles
Escalation process-updated as of 22 May 2026
Refreshment Partner Support (Nov 2025)
RedLiving Check in Guidline
Standard Operating Procedure (SOP): Preventing Payment Issues in Bookings
PH Corporate Payment Modification
UPDATED Corporate Wholesaler Process (Nov 22, 2024)
PH Corporate Booking Source
AIRASIA MOVE Updated Process
PH Marketing Promo Codes
PH WALK IN Cancellation/Modification
PH Ungenerated Voucher (Direct)
PH GCASH Refund Process
Special Discount for Corporate Reseller Booking
CANNED RESPONSE
Special Promo Rate for Corporate Redfire & Reseller_Booking
PH Corp Special Rate - Meituan Account
PH Corp Special Rate - RedDoorz @ Downtown Bacolod
PH Corp Special Rate - RedDoorz near Pasay Taft
PH Reseller Modification Approval Flow
PH Corp New Wholesalers Account
Escalation process-updated as of 8 Aug 2024
PH BIR Form 2307 - Expanded Withholding Tax (EWT)
TEST MM
Quality Monitoring Guideline
1 articles
Ticketing category
Schedule
2 articles
PH Schedule - March 2024
PH Schedule - March 2024
Reporting & Monitoring
2 articles
Team Performance of the Month
Daily monitoring Ticket performance
